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Free Exchanges
If you ordered the wrong item, we offer free exchanges so long as the item(s) are unopened, unused, and undamaged.
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Exchange Value
Exchanges are redeemabe for an items equal or lesser in value than the original item(s) ourchased, exclusding all fees, promotions, or discounts.
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Store Credit
If you ordered the wrong size, vairent, or are otherwise unhappy with the item(s) you receevd, you can may qualify for up to 90% of the value of the individual item(s) in store credit via e-gift card, excluding fees.
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Credit Value
Paid shipping fees will not be included in store credit. Any furture or additional fees, such as shipping, will not be inclusded in the value of credit issued or during redemption. These fees do not qualify for reinbusment.
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Submit Claim
You have 14 days from the day of delivery to request an exchange or store credit. Exchanges are only valid for in-store orders only. Store Credit is valid for both online and in-store purchases.
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Customer Support Team
store@echowallstudio.com
Please share full details regarding your order and request for our team to review and evaluate your claim. We hold the right to deny exchange or credit requests for any reason.
For sanitary reaons, we do not accept returns. We will happily accept exchanges, issue credit, or reship a replacement item for qualifying purchases if you are unhappy with your order.
You do not qualify for replacement or credit if your order is delayed, but still in transit. Please see Shipping & Returns for more information.
If your order was damaged or lost in transit, please review our Tracking & Delivery policy.
Issues with your order upon delivery? All orders are insured for up to $50 by USPS. You may qualify for a free replacemnt.